We have a 30 day return policy so most items purchased online may be returned in store or online for a refund within 30 days of delivery. To initiate a return, please click here. You must purchase your own return label. Merchandise returned to us without prior authorization will not be refunded.
To be eligible for a return, your item(s) must be in the same condition that you received it, unused, and in its original packaging. If the original packaging is unavailable, the customer will be responsible for arranging equivalent packaging (both external box and protective materials). Fragile items that were not properly repackaged and arrive to us damaged will not be refunded. Your original packing slip must also be included.
One received and inspected, you will receive an email letting you know if your return was accepted or not. If approved, you’ll be automatically refunded to your original form of payment within 3 business days. Your banking institution may take additional time to process and post the transaction to your account.
Items purchased in store may be returned to any of our locations for store credit and must be returned within 30 days. We are unable to process returns by mail for items purchased in store.
Furniture Return Policy
We extend a 30-day return policy for items in sellable condition and with the original packaging, less a 20% restocking fee. Original shipping fees are non-refundable.
Once your return is processed, a shipping label will be provided, or pickup scheduled. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer will be responsible for arranging equivalent packaging (both external box and protective materials). Returns that are soiled, damaged, or altered may not be accepted.
Your original method of payment will be refunded once items are received, inspected, and processed at our warehouse. Once approved, we will send an email confirmation – please allow 5-7 days for the refund to be reflected on your credit card.
Product Variation
Because we work with natural materials, certain distressing and/or inconsistencies may be part of the design and uniqueness of the product. These are not considered damages. Additionally, every screen displays color differently. Therefore, Woven assumes no liability for variations between the actual product coloring and how it is displayed on a screen.
To start a return for furniture, please email us at support@shoppigment.com with your order number.
Exceptions/Non-returnable items
We are unable to accept the returns of physical or e-gift cards, plants, food and beverage items, certain health & wellness items, face masks, rugs, custom/special order items, or bulk orders of pots/planters exceeding 6 units.
If you are unsure of whether or not an item can be returned please reach out to us at support@shoppigment.com.
